Most Shared

TroubleShooter

TroubleShooter

 
text size

Howard Ain, Troubleshooter: Door To Door Kirby Vacuum Sales

Updated: Wednesday, November 27 2013, 04:32 PM EST
CINCINNATI (Howard Ain) -- When you sign a contract with a door-to-door salesman you have three days to change your mind and cancel the deal.

But a local woman complains when her mother cancelled such a contract, she had a hard time trying to make the cancellation stick.    

Renee Gruseck of Price Hill says a door-to-door salesman sold her mother a new vacuum cleaner.

Problem is, Gruseck says, she doesn't need a new vacuum cleaner.

"I came in took a look at the sweeper, took a look at the contract, got the phone number and the name of the facility."

A company sold Gruseck's mother a Kirby Sweeper, complete with lots of attachments.

Gruseck had her mother sign to cancel then called the company to explain about her mother's mild cognitive impairment.

"I explained to them that there was an impairment and that they'd be best served discussing it with me because my concern was if she cancels it they would try to resell the sweeper to her."

Nevertheless, when they came to pick up the Kirby Vacuum and return her mother's sweeper her mother signed a new contract to buy the Kirby again.

At this point, Gruseck says all she wants to do is return this entire unit and get her mother's sweeper back. but she's having a hard time with the company.

"I had an appointment scheduled with one of their employees a week ago Wednesday at 8:30 in the evening and they didn't show up. There are other methods of sweeping and cleaning your floor that doesn't require a $1500 sweeper."

Actually, when you include the 25 percent interest rate over three years-- the total cost is more than $2100.

"She could afford the sweeper, but it was a matter that she didn't need the sweeper. She had a sweeper. She has her carpets professionally cleaned, there's no need for her to have that sweeper."

The company scheduled another pickup time, Gruseck took off work to be there and got back her mother's vacuum as well as money that had been paid.

Bottom line, remember you have three days to cancel a door-to-door sale.

And keep an eye on older relatives who may not fully  realize what they're getting themselves into with some of these contracts.Howard Ain, Troubleshooter: Door To Door Kirby Vacuum Sales


Advertise with us!

Related Stories

Scam Alert

  • E-greeting Card Scam

    The e-greeting card scam is not a new one, but the FBI says it's returned with a vengeance.

    It's Internet Crime Complaint Center is receiving an increasing number of complaints.

    The fraud e-cards contain malware as an attachment, or it contains a link which sends the recipient to a web page where they can pick up viruses, keystroke loggers or other so-called trojan horse programs.

    The e-cards sometimes even appear to be from legitimate e-card greeting web sites-- but the actual address of the links point to a numeric address, rather than one containing the name of the postcard company.

    If you get one of these e-mails you can file a complaint on the FBI's web site, http://www.ic3.gov/.
  • Jury Duty Scam

    Officials all across the Tri-State are warning about a jury duty scam that may put you at risk for identity theft.

    Police say someone has been calling residents and saying they face arrest for failing to report for jury duty.

    The caller asks people for personal information including their Social Security numbers to clear up the situation.

    Authorities say the calls are part of a nationwide scam. If you think you have been a victim call your local police or sheriff's department.
 

More TroubleShooter Links

TroubleShooter Feedback

Do you have a problem that needs Howard's attention? Fill out the form below and let him know!
Please re-enter the code shown in the image below.
Advertise with us!