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Howard Ain, Troubleshooter: Netflix Scam

Updated: Monday, April 14 2014, 07:19 PM EDT
CINCINNATI (Howard Ain) -- High-tech con artists seem to always stay one step ahead of the rest of us.
 
There is a new scam involving the popular streaming site Netflix and it can give thieves access to your computer.  Yes, Canadian computer expert Jerome Segura has been investigating this latest online scam.  He says con artists are targeting users of the popular video streaming service.

Segura said, "It combines a phishing scam with a tech support scam."
   
Netflix customers are getting an email or pop up ad that directs them to a real looking but fake Netflix log-in page.  Segura set up a computer stripped of personal information and recorded the screen as he investigated the scam.  After logging into the fake site he received a notice saying they had temporarily suspended the account.

The page gives an 800 number to call for tech support.  But it was the scammer who answered and said he needed remote access to Segura's computer to fix the problem.  The con artist actually downloaded files off Segura's computer by remote control.

He said, "I had set up fake banking sheets on the desktop and they were taken as we were speaking."

When the scammer then asked for credit card information Segura had had enough.  He hung up the phone.
          
The fake Netflix website Segura received has since been taken down. Netflix says its aware of the scam and believes its no longer active. But Segura says con artists can try this same scan again posting as other companies.

This is just the latest in a series of scams in which criminals try to get you to give them remote control of your computer.  Some claim they're with Microsoft and they want to fix your computer.  Once they get control they demand money before they'll  release your computer. 
      
So beware, don't give anyone remote access control unless you know them personally.


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