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Howard Ain, Troubleshooter: Problem Under Your Hood

Updated: Friday, February 7 2014, 12:28 PM EST
CINCINNATI (Howard Ain) -- Motor vehicle repair complaints top the list of consumer complaints filed with the Ohio Attorney General's Office.

But, in many cases the Attorney General can do little to assist with these problems.  All that could change, however, if proposed legislation is enacted.

Auto repair shop complaints are coming from people like Kimberly Thorpe of Liberty Township.  She was told her car needed a new engine, so she took it to a repair shop where they installed fiver different engines.

After more than a year the 2004 Chrysler Sebring still wasn't repaired.  So she took it to a dealership where she learned there were some parts missing but to get an engine it would be 5,500 dollars to 6,000 dollars and she had already paid over 2/3rds of that to "Jim".

Although Thorpe does have her car back now there's no engine in there.  But she does have plenty of parts.  The repair show left parts in the back seat and in the trunk.

Angel-Hale Frater of Blue Ash is another consumer frustrated with her auto repair experience.  She paid 1,500 dollars to have a dealership fix her overheating SUV.  Then she discovered it wasn't repaired correctly so she took it back and learned the new repair  cost could be double what she's already paid.

"If they had presented me with your car needs upwards of 2,000 dollars of work I would have said no.  I bought it seven years ago, it had 35,000 miles on it, it's now 130,000.  I would have taken that 2,000 plus and deposited it on a new car."

Ohio State Sentaor, Joe Ueker, agrees that auto repair shops should be licensed and has just introduces legislation to license mechanical repair shops.

"This is trying one to level the playing field for legitimate businesses but at the same time, yes, it's a consumer protection bill as well."

Right now, only body repair shops are licensed in Ohio.  This law would require the 4,000 mechanical repair shops to also register.

Senator Ueker would like to hear from you about this proposed licensing law.  CLICK HERE to give your opinion.Howard Ain, Troubleshooter: Problem Under Your Hood


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