Most Shared

LOCAL 12 - Search Results

The following is an archived video story. The text content of that video story is available below for reference. The original video has been deleted and is no longer available.

Comcast 'embarrassed' by customer service rep

PHILADELPHIA (AP) -- Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service.

[CLICK HERE to hear the full recorded phone call]

The customer, Ryan Block, succeeds in getting the unidentified Comcast rep to agree to disconnect his service, but only after the rep repeatedly asks Block for a reason. At one point, Block says, "I can guarantee right now that you are doing an incredibly good job of helping your company be worse."

Philadelphia-based Comcast said Tuesday the employee's behavior is unacceptable and the company is "embarrassed" by it. Comcast said it would contact Block to apologize.

Block, who says he is a vice president for AOL, said he expects to talk to Comcast personnel.

-----

2014 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Follow us on Twitter @Local12 and LIKE us on Facebook for more updates.
 

 

Talkers

Advertise with us!
Advertise with us!